Trauma-informed principles in banking technology design

Financial systems are not neutral, they are embedded in broader social and gendered contexts and are shaped by them.

Being gender-inclusive in financial tech (fintech) design inherently requires a trauma-informed lens. Fintech tools are often designed from a gender-neutral perspective, which assumes all users have similar needs, risks, and relationships to money. This approach overlooks how financial control and coercion are gendered.

This factsheet outlines the principles of the trauma-informed approach, their definitions and examples of their application to financial technologies.

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